Thank you for choosing Monokite Store. We are committed to delivering your orders in a timely and efficient manner. Please review our Shipping Policy carefully before placing an order.
By purchasing from MonokiteStore.in, you agree to the terms outlined below.
Order Processing
All orders are processed after successful order confirmation and payment verification (where applicable).
Orders are generally processed within 1–3 business days after confirmation.
Orders placed on Sundays, public holidays, or non-working days may be processed on the next business day.
Please note that processing time is separate from shipping and delivery time.
Shipping Coverage
Monokite Store currently ships products across most locations within India.
Delivery availability may vary depending on the serviceability of the customer’s location and courier partner coverage.
We reserve the right to decline shipping to certain locations if delivery services are unavailable.
Estimated Delivery Time
Delivery timelines may vary depending on the customer’s location.
Estimated delivery time:
- Metro Cities: 3–7 Business Days
- Tier 2 & Tier 3 Cities: 5–10 Business Days
- Remote Locations: 7–15 Business Days
These delivery estimates are provided for reference only and are not guaranteed.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before the order is completed.
Monokite Store reserves the right to modify shipping fees at any time without prior notice.
Promotional offers such as free shipping may be available on selected orders or during special campaigns.
Order Tracking
Once an order is dispatched, customers may receive tracking information through email, SMS, or other available communication methods.
Tracking updates are dependent on courier partner systems and may occasionally experience delays.
Delivery Attempts
Courier partners may attempt delivery multiple times based on their internal policies.
Customers are responsible for ensuring that:
- The delivery address is accurate.
- Someone is available to receive the package.
- Contact information provided is correct.
Failure to accept delivery may result in the package being returned.
Incorrect Shipping Information
Customers are solely responsible for providing accurate shipping details.
Monokite Store shall not be held responsible for:
- Incorrect addresses
- Invalid contact numbers
- Incomplete delivery information
Additional shipping charges resulting from address corrections or re-delivery attempts may be charged to the customer.
Shipping Delays
While we strive to ensure timely delivery, delays may occur due to circumstances beyond our control, including but not limited to:
- Weather conditions
- Natural disasters
- Public holidays
- Transportation disruptions
- Courier service issues
- Government restrictions
- High order volumes
Monokite Store shall not be liable for delays caused by third-party logistics providers.
Lost, Stolen, or Damaged Packages
If a package appears damaged during delivery, customers should notify us immediately and provide supporting photographs where possible.
In the event of a lost shipment, we will coordinate with the courier partner to investigate the issue.
Resolution times may vary depending on the courier’s investigation process.
Refused Deliveries
If a customer refuses to accept a shipment after dispatch, Monokite Store reserves the right to recover any shipping, handling, or return charges incurred.
Repeated refusal of deliveries may result in future order restrictions.
Order Status and Communication
Customers may contact our support team regarding shipping-related inquiries.
We will make reasonable efforts to provide updates regarding order status whenever possible.
Changes to Shipping Policy
Monokite Store reserves the right to update, modify, or revise this Shipping Policy at any time without prior notice.
Any changes will become effective immediately upon publication on this page.